14 days. No questions asked.

If you pay for a Debutap Pro or Business subscription and decide it's not for you, just write to us within 14 days and we'll refund the full amount you paid — in full, no questions asked, no "sorry to see you go" survey, no friction.

• The base subscription fee for Pro and Business plans (monthly or yearly).
• Per-card upgrade fees included in that first invoice.
• Add-on charges paid in the same first invoice (e.g. email campaign overages, if any).
• Applicable taxes that were collected on top of the subscription fee — these are refunded together with the principal amount.

• Renewals. Only the first paid invoice is no-questions-asked. Auto-renewal charges are not refundable except where we expressly say so (e.g. annual renewals where you missed our 30-day renewal reminder — see below) or where required by your local consumer law.
• Custom domain registration costs. If you register or renew a domain through a registrar of your choice, that's your registrar's policy, not ours.
• Custom NFC card orders that have entered production. Once printing or PVD coating has started on a personalised NFC card, it cannot be reused — see the NFC section below for the replacement policy.
• Third-party payment processor fees that are non-refundable (typically a small percentage retained by gateways on refunds). We absorb these in good faith for our 14-day no-questions-asked window.
• Accounts terminated for breach of our Acceptable Use Policy or Terms of Service.

Within 14 days of your first paid charge, email us at [email protected] with the subject line "Refund request" from the email on your account. Include:

• Your account email (if different from the email you're writing from).
• The date of the first paid charge.
• The last four digits of the card, the UPI handle, or the transaction ID (whatever's easiest).

We will reply within one business day to confirm, then process the refund.

If self-serve refund becomes available in the dashboard (planned for V1.1), you'll be able to one-click the refund without writing an email at all.

• We initiate the refund with our payment processor within 2 business days of confirming your request.
• Once initiated, the funds typically reach you in:
  • UPI (India): same day to 3 business days, depending on your bank.
  • Credit / debit cards: 5–10 business days.
  • Net banking: 3–7 business days.
  • International cards via Stripe: 5–10 business days, sometimes longer for cross-border banks.
• Refunds always go back to the original payment method. We can't refund to a different card or account.

NFC cards are custom-printed to your specification, so we treat them differently from the SaaS subscription:

• You can cancel an NFC order for a full refund any time before production begins. Typically that's the first 12 hours after you place the order, but we'll always confirm in writing.
• Once production has begun, the card is custom-made for you and is non-refundable.
• If the card arrives defective, damaged, or materially different from what you ordered, send us a photo within 14 days of delivery and we will replace it free of charge (including shipping). If a replacement is not possible, we'll refund the full price including original shipping.
• If the package is lost in transit, we will re-ship a replacement at no cost. The risk of loss passes to you on confirmed delivery.

• Downgrading from a larger card count to a smaller one (e.g. 25 cards down to 10 on Pro) takes effect at the end of the current billing cycle. We don't refund the unused portion of the current cycle, but you keep the higher card count until then.
• If you move from a yearly plan to a monthly plan, the move takes effect at the end of the current year. We don't pro-rate-refund the remaining year, but you can use the full year you paid for.
• If you downgrade from Business to Pro, your team-mode features, API access and white-label are turned off at the end of the billing cycle.

If we breach the uptime commitments in our Service Level Agreement, you may be entitled to service credits that we apply against your next invoice. Service credits are paid as credits, not cash, except where required by law.

Please contact us before raising a chargeback. We aim to resolve disputes quickly. Filing a chargeback for a charge we've already offered to refund may result in suspension of your account until the dispute is resolved.

We may decline refunds and suspend accounts where we reasonably suspect fraud, identity theft, or systematic abuse of the refund policy.

Nothing in this policy limits any non-waivable consumer rights you have under the law of your country of residence. The 14-day no-questions-asked refund is in addition to, not in place of:

• The 14-day EU consumer right of withdrawal for distance-sold services (Directive 2011/83/EU).
• UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Brazil's CDC (7 days) and any other statutory cooling-off periods.
• India's Consumer Protection Act, 2019 and the rights given by the e-Commerce Rules 2020.
• The Australian Consumer Law.
• Any other applicable consumer-protection legislation.

Email [email protected] with the subject "Refund request". We answer within one business day on weekdays. For complex disputes: [email protected].